Frequently Asked Questions

Two ways. To use your Webmail service you must first create a 'User' account for yourself in the site administration control panel. Login and select 'Create New User' from the menu on the left, and follow the prompts.

When your mailbox is set up, from anywhere in the world, enter the following in your Web browser: www.yourdomain.com/webmail/. You will be prompted to enter the username and password you used to create your user account (see image above). From here you can read, send, save or delete email. You can also access your email through the site administration control panel.

To send (and receive) email from 'your-domain'.com, you'll need to create a new account in your email client and configure it to hook up with your new email server. Here's a list of setup help from the usual suspects. If you get stuck, please contact support for help.

• Microsoft Outlook
• Mozilla Thunderbird

It's possible that your ISP who supplies your internet connection may be blocking port 25 (SMTP) which stops you from using any service other than their own to send email. This is becoming common with ISP's in an attempt to reduce spam. To solve the problem you can try changing your email program to use port 26 for SMTP instead of port 25. We provide port 26 as an alternate SMTP port specifically to solve the problem of ISP's blocking port 25.

How do I change my port from 25 to 26?

In Outlook to change from port 25 to 26 you follow the menu as so:

'Tools' -> 'Accounts' -> Select your Account -> 'Properties' -> 'Advanced'.

Now change the "Outgoing Mail (SMTP)" setting from '25' to '26' and save that email account. You should now be able to send email correctly. If you still have a problem then this may not be a port setting issue and you should contact support. Other email software is usually changed in a similar way (via some advanced settings).

Creating databases is a snap. Simply log in to your control panel and locate the 'MySQL management' heading on the left side menu. Click 'Create New Database'. From here you'll be prompted to enter a name for your new database. Click the 'Save' tab below and you're almost there. Next click the 'Change Password' tab directly above the area where you just named the database. Enter a new password — and don't forget to write that down in a safe place. That's it. You've just created a new database on your site.

To populate your database, click on the 'Manage Databases' tab. From here you will be able to access the 'MySQL Administration Tool'. If you are just getting your feet wet with databases, here's a few great resources to help you get going: Getting Started with MySQL, MySQL Tutorial, and Databases from Scratch.

If you're stuck on something in particular, contact our support team for help.

Bandwith is the amount of data that passes from your Website to the Internet, and visa versa. It is measured in bytes, and every hosting plan includes a maximum monthly bandwidth limit. If this limit is exceeded, you may be charged an extra fee. For a simplified example of how bandwidth works, let's say you have a one page Website with one photo that's 1MegaByte in size. Today, 30 visitors came to your site and viewed the page. The amount of bandwidth used today would be 30MB (1MB of content x 30 page downloads). Most site owners don't have to worry about this, but if you have a high traffic site, or expect a significant rise in visitors, you can purchase additional bandwith without upgrading to a higher level hosting plan. Please contact us for details.

You can upgrade or downgrade your account at any time. To make a change you can simply contact support with your intentions and we'll take care of it.

You can cancel your account by contacting our support team via email. Be sure to your include username, password, and reason for cancellation. The are no pro-rated refunds, so contact us at least 48 hours in advance of your billing date so you won't incur an additional charge.